Terms of Service and Platform Rules

1.1. Definitions

In these Terms, the following expressions have the meanings set out below:

1. a) “Platform” means the instruktori.ge website and/or mobile application operating as an online environment.
2. b) “Company” means Instruktori.ge LLC, which administers and operates the platform technically.
3. c) “Instructor” means an independent economic actor or entrepreneur who publishes services on the platform.
4. d) “Driving School” means a legal entity that groups and manages instructors employed by or associated with the school through the platform.
5. e) “User (Learner)” means a natural or legal person who registers on the platform in order to receive services.
6. f) “Balance” means the electronic wallet in the user profile where funds returned from cancelled bookings or other financial operations are reflected.

1.2. Scope of the Terms

By registering on the platform or using the services, the user confirms that they have fully reviewed and accepted these Terms.

2.1. Platform Function

1. 1. Instruktori.ge is not the direct provider of training services. The platform acts as a technical intermediary for information sharing and electronic transaction administration.
2. 2. The company is not the employer or representative of any instructor; each instructor acts as a fully independent entrepreneurial subject.

2.2. Limits of Company Liability

1. 1. Instruktori.ge LLC is responsible only for the stable technical functioning of the platform. The liability of the company partners is limited to the scope provided by the LLC legal form.
2. 2. The company is not responsible for the quality, content, methodology, or driving exam outcomes related to services provided by an instructor.

3.1. Legal Status of the Instructor

1. 1. Each instructor acts as an independent entrepreneur and independently determines pricing, methodology, and schedule.
2. 2. The legal relationship for providing training services is formed directly between the user and the instructor, or the relevant driving school. The company is not a party to that relationship.

4.1. Service Description

The subscription is a paid digital information service that automatically sends the user notifications when new or free examination booking slots appear on sagency.ge.

4.2. Service Delivery and Technical Responsibility

Instruktori.ge only monitors publicly available information. The company is not a representative of the agency and does not guarantee that an actual booking will be completed successfully.

4.3. Cancellation and Refund Policy (No-Refund Policy)

1. 1. The subscription service is paid. As soon as payment is confirmed, the service is activated and delivery of digital content begins immediately.
2. 2. The user acknowledges and expressly agrees, by accepting these Terms during registration, that once the subscription is purchased they lose the 14-day withdrawal right provided by the Law of Georgia on Consumer Rights Protection for digital content delivered immediately.
3. 3. Accordingly, if the subscription is cancelled, the paid fee is not refunded regardless of the reason for cancellation.

4.4. Fair-Use Limits for Notification Channels

1. 1. SMS notifications are subject to the following limits: 3 messages per day as the base allowance, unused daily allowance rolls forward within the active subscription period, a maximum of 10 SMS messages in one Tbilisi calendar day, and a maximum of 90 SMS messages in one subscription period.
2. 2. Email notifications use the same limits as SMS: 3 messages per day as the base allowance, rollover, a maximum of 10 Email messages in one Tbilisi calendar day, and a maximum of 90 Email messages in one subscription period.
3. 3. Telegram notifications use a fixed limit: a maximum of 10 messages in one Tbilisi calendar day and a maximum of 300 messages in one subscription period. Unused Telegram allowance does not roll over.
4. 4. Daily limits are calculated by Tbilisi time (Asia/Tbilisi) calendar days. Monthly or period limits are calculated within the user’s active subscription period; if exact subscription period dates are not technically available, the current Tbilisi calendar month is used.
5. 5. Duplicate messages, technical retries, or protected reservations after a system restart may count as consumed quota if the system reasonably treats the message as already sent or accepted by the provider. This rule is used to prevent duplicate or spam-like notifications to the user.

5.1. Claims and Mediation

Any claim concerning service quality, lesson delivery, or results must be raised directly with the instructor or the driving school represented by that instructor. The company may act only as a mediator.

6.1. General Principles of Financial Settlement

1. 1. Funds paid through the platform are placed in the system transit account.
2. 2. The instructor is paid only after the lesson has been delivered or otherwise confirmed as completed.

6.2. Lesson Cancellation and Refund Policy

The rules for refunds after lesson cancellation are fully controlled by the automated platform system:

1. 1. Cancellation by the user (learner):

   a) The user may cancel a booking no later than 24 hours before the lesson start time.

   b) If cancelled in time, 100 percent of the paid amount is returned to the user balance on the Instruktori.ge platform.

   c) If less than 24 hours remain before the lesson, cancellation and refund are restricted by the system.

2. 2. Cancellation by the instructor or driving school: if a lesson is cancelled by the instructor or platform administration at any time before the lesson, the user receives a full 100 percent refund to the internal balance.
3. 3. Automatic refunds directly to a bank card are not provided. Funds are always credited to the platform balance, from which the user may make another booking. If the user wants to cash out that balance, the payout terms described in Section 6.4(3) apply.

6.3. Rescheduling

1. 1. The user may reschedule a booking only if more than 12 hours remain before the current lesson begins.
2. 2. When rescheduling, the newly selected lesson time must also be at least 12 hours away from the moment the change is made.
3. 3. Rescheduling does not return money to the balance; the existing payment is automatically transferred to the new booking.

6.4. Withdrawal from the Internal Balance

1. 1. The user may request withdrawal of balance funds to their own bank account (IBAN) through the relevant platform module.
2. 2. Once the request is submitted, the requested amount is blocked on the balance and sent to the administration for review.
3. 3. As a standard rule, a student balance withdrawal to IBAN is processed with a 10 percent deduction, which includes the original BOG transaction cost and payout administration. In exceptional cases, after direct communication with the administration and individual review, a different payout mode may be approved, including a full 100 percent payout in the user's favor.
4. 4. If the transaction is rejected or blocked by the bank, the amount is fully returned to the user platform balance.

6.5. Instructor and Autoschool Settlements

1. 1. An independent instructor manages their own available earnings and, through the relevant platform functionality, requests transfer to their own bank account independently.
2. 2. An instructor who is a member or employee of an autoschool may not withdraw lesson earnings individually; those payouts are managed only by the relevant autoschool administrator as part of the autoschool settlement flow.
3. 3. A withdrawal of autoschool funds to bank may be requested only by the autoschool administrator. Under the standard commercial arrangement, autoschool settlements reflect a 5 percent platform commission on the relevant bookings; if a different rate is agreed with a specific autoschool, that rate is disclosed privately during the autoschool application, onboarding, or later commercial communication process.

7.1. Platform Availability

The company provides platform functionality. The company is not responsible for the availability of platform content or external links where the limitation is caused by third parties or external services.

8.1. Data Processing

1. 1. The platform processes personal data only for authorization, transaction administration, and service delivery, in compliance with applicable cyber-security standards and GDPR requirements.
2. 2. The user may at any time request correction, update, portability, or complete deletion of their personal data by contacting the platform administration.
3. 3. The platform uses cookies to improve user experience and to support session authorization and security. By using the platform, the user agrees to the use of cookies.

9.1. Disputes and Amendments

1. 1. Disputes that cannot be resolved through negotiation are reviewed by the courts of Georgia under applicable Georgian law. Because the platform operates fully online, the parties agree that relations and initial dispute handling should, to the greatest extent possible, be conducted through electronic communication channels.
2. 2. The company reserves the right to amend these rules at any time, with changes taking effect upon publication unless the law requires otherwise. Invalidity of one provision does not invalidate the document as a whole.